1.What services does We Care provide?
We offer the services you need to live independently in your home and community with comfort and dignity. This can include:
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Personal care
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Domestic assistance
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Respite Care
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Community access
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Social and vocational support
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Service coordination
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Holiday attendance
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Companionship
Remember, we tailor services to your needs and goals.
2.What is the timeframe to activate a service or respond to a referral?
Our pride ourselves on fast response times. We respond to all enquiries as soon as we receive it. Our phone lines are open 24/7. We can assure you there will be someone at the other end no matter what time or day you call.
We can deliver services when you need them. We can do this in as little as 2 hours.
2.What is the timeframe to activate a service or respond to a referral?
Our pride ourselves on fast response times. We respond to all enquiries as soon as we receive it. Our phone lines are open 24/7. We can assure you there will be someone at the other end no matter what time or day you call.
We can deliver services when you need them. We can do this in as little as 2 hours.
3.Can I combine my funding package and Private service?
Yes, you can always tailor the services as you want to meet your goals and needs
4.What qualifications and training do We Care staff have?
Our staff are required to undertake a Certificate III in Individual Support (or equivalent) as a minimum. Many have Certificate IV qualifications in ageing support or disability. Nursing and allied health staff all hold the requisite qualifications and registrations.
All staff undertake extensive screening prior to commencing with us, including mandatory police checks and working with children checks where appropriate
All staff hold current first aid and CPR qualifications, and many have specific, advanced training in various clinical areas. This means our staff are well-equipped to work alongside people with spinal cord injuries, acquired brain injuries and challenging behaviours.
Importantly, many of our staff are proficient in a second language including Mandarin, Italian, Greek, Vietnamese, Cantonese, Hebrew, Thai and many more.
We also employ Client Service Managers who oversee support plans and service agreements. This is particularly important when care plans are complex and involve a range of health professionals, such as NDIS plans.
5.How can I contact We Care Staffing Solutions?
You can contact us on 1300 202265. Our lines are open 24 hours a day, 7 days a week.
You can also email us using the online enquiry form and we'll respond promptly.
The Get in touch section of the website gives details of our locations around Australia.
Contact us today to see how our Disability Support services can support you to live independently at home and have more time to enjoy your favourite activities.
6.What does domestic assistance cover?
Spending time on your favourite hobby or entertaining friends and family can make time spent at home much more enjoyable. At We Care, we aim to make it easier for you so you can continue to live independently at home while doing more of the things you love.
We ensure your home is cared for just the way you like it. Whether it’s changing your sheets, mopping the floor, or walking your dog, our friendly Disability Support Workers will help you get chores done around your home so you can enjoy a clean and tidy house and feel comfortable and relaxed.
Our We Care team is highly experienced in mobility and accessibility and will tailor assistance to best suit what you need and want, while bringing in new ideas to continually improve your home environment.
Helpful contacts
National Disability Insurance Scheme ⦁ www.ndis.gov.au or ⦁ 1800 800 110
For people with hearing/speech loss:
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TTY 1800 555 677
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Speak and listen 1800 555 727
For people who need assistance with English
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TIS 131 450
